CX Today reports that weak AI governance is the biggest risk in enterprise automation today.
The Story
This identifies a critical gap in how businesses are deploying artificial intelligence tools.
Why It Matters
"Weak AI governance" isn't a theoretical problem for European SMBs. As the EU AI Act countdown continues, August 2026 demands a structured approach, not just experimentation. For pharma or legal firms, this means understanding how AI tools handle sensitive data and making sure they comply with GDPR and future AI regulations. Without clear internal rules, your AI projects become liabilities, not assets.
What To Do About It
Start by auditing your existing Microsoft 365 Copilot usage. Identify where AI is already being used or could be, and then draft an internal governance policy for these applications. This ensures an "adult is in the room" from the start, controlling data flow and compliance before you buy new tools.
