Support

Email pedro@3dhconsulting.com with a description of the issue, the product and environment affected, and a screenshot if you have one. That address reaches us directly and is the fastest route to a person who can act.

Support is provided in English, Portuguese, and Polish.

We acknowledge support requests within two business days, and usually sooner. Business hours are Monday to Friday, 09:00 to 17:00 Central European Time, excluding Polish public holidays.

Where an issue stops the product from working entirely, we prioritise it above all other work and will tell you what we are doing and when we expect it resolved. Customers with a written service agreement are covered by the response targets in that agreement, which take precedence over this page.

• Installation and configuration of the product in your tenant
• Diagnosis and resolution of product defects
• Guidance on how to use product features
• Help with connection, permission, and licensing issues that affect the product

• General administration of your Microsoft 365 tenant that is unrelated to the product
• Third-party software we did not supply
• Custom development, bespoke configuration, or training beyond onboarding, all of which we are happy to quote for separately
• Legal or professional advice of any kind

Two things make a fix much faster: the exact time the problem occurred, and whether it affects one user or everyone. If you can tell us what changed shortly beforehand, better still.

If you believe you have found a security vulnerability, email pedro@3dhconsulting.comwith the subject line "Security". Please do not disclose it publicly until we have had a reasonable opportunity to investigate and respond. We will confirm receipt promptly and keep you informed.

Pedro Bandeira Duarte dos Santos 3DH Consulting
Warsaw, Poland
NIP PL5213562807
pedro@3dhconsulting.com